Terms of service
Terms of Service
1. General
Urban Luma provides products for personal use. We reserve the right to refuse service to anyone for any reason at any time.
2. Product Information
We strive to display our products, descriptions, and images as accurately as possible. However, actual product colors and appearance may vary slightly due to screen settings and manufacturing batches.
3. Pricing
All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices may change without prior notice.
4. Orders
After placing an order, you will receive an order confirmation email or SMS.
We reserve the right to:
- Cancel or refuse any order.
- Limit quantities purchased.
- Request additional verification before processing an order.
5 Payments
We accept secure payments through trusted payment gateways. Cash on Delivery (COD) is available on eligible orders and locations.
6. Shipping
Orders are processed and shipped according to our Shipping & Delivery Policy.
7. Returns & Refunds
Returns, replacements, and refunds are governed by our Returns & Refund Policy.
8. Intellectual Property
All content on this website, including logos, product images, graphics, text, and designs, is the property of Urban Luma and may not be copied or reproduced without permission.
9. User Responsibilities
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with website security.
- Submit false or misleading information.
- Misuse promotional offers.
10. Limitation of Liability
Urban Luma shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
11 Contact Us
For any questions regarding these Terms, please contact us using the details provided on our Contact Us page.