Shipping & Delivery Policy

Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on Sundays or public holidays are processed on the next business day.

Delivery Time

Estimated delivery timelines:

• Metro Cities: 3–5 business days
• Other Cities: 4–7 business days
• Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, are displayed during checkout.
• Promotional offers with free shipping will be clearly mentioned on the website.

Cash on Delivery (COD)

Cash on Delivery is available for eligible PIN codes. Urban Luma reserves the right to disable COD for certain locations or high-risk orders.

Order Tracking

Once your order is shipped, you will receive tracking details via SMS or email.

Failed Delivery

Please ensure your shipping address and phone number are accurate.

If delivery fails due to:

• Incorrect address
• Customer unavailable
• Repeated refusal to accept the package

the order may be returned to us.

Delays

While we work with trusted courier partners, delays caused by logistics providers, natural disasters, strikes, or government restrictions are beyond our control.

Contact

For shipping-related queries, please contact our support team through the Contact Us page.